Thatcham Create trading as Isinglass models is a family run hobby business supplying fine scale drawings and other model railway items. We are based in the UK but can post to anywhere in the world providing payment can be made in Pound Sterling. Please bear in mind that life events and full time jobs may delay orders and replies to your queries. The overall aim is to provide the best service we can to the railway and other hobbies. For more details please read on.
23 Oak Tree Road, Thatcham, Berks RG19 4QP
We aim to dispatch all drawing orders within 1 week by Royal Mail 1st class post, Drawings up to G1 will always be packaged in a postal tube to ensure they arrive undamaged. Larger drawings and GAs will be posted as letters. As a small concern we donâ€t have an order tracking facility but if you do require an estimate of delivery, please email or call
3D prints may take longer as kits are not held in stock but produced individually to order.
Postage is charged separately on UK drawing orders and up to 7mm scale is based loosely upon the Royal Mail cost of a 1st class small parcel plus a small cardboard tube for the UK. This is a flat charge and does not increase with additional items. Gauge 1 drawings have to be posted as Medium Parcels (thanks Royal Mail) hence the increased cost. If you are happy to recieve drawings folded let me know and I will refund excess postage. Orders to Europe and Rest of the world incur higher postage charges. These are worked out automatically and take into account the number of drawings ordered. Kits cost more to post abroad, so if the postage works out excessive for drawings I’ll refund the extra. Please email details of your order if you wish to receive a tailored quote for P&P. Where possible I will combine orders and refund excess postage.
Cancellation, Returns and Refunds
Thatcham Create/Isinglass models adhere to the distance selling regulations. If you wish to cancel your order before dispatch, please email as soon as possible as orders received before 8:00am can be posted the same day. If you wish to return a package within 14 days of receipt, please email to say so (or enclose a covering letter) and use the supplied tube to return the item(s) to the above address. Please ensure the item is undamaged when you post it and we will refund the cost of the items. If you have returned the entire package we will also refund any UK P&P charged on the order. If the package is returned damaged then we’ll discuss this with you and come to an amicable agreement.
Enquiries and complaints
The most reliable way to contact us is to send an email to andy@Thatchamcreate.co.uk and I will get back to you. If you do have a problem with your order please contact us within 14 days of receipt but I’ll be as flexible as I can and I will respond beyond this time frame whenever possible.
Your Financial Data:
ThatchamCreate/Isinglass Models do not store your Financial Data for any reason. When orders are placed via the internet your card details are processed by PayPal and not revealed to Thatcham Create.
Your Personal Data:
Thatcham Create/Isinglass models do not share your data with any other organisation for any reason. We presently do not send out advertising emails or letters. If you do sign up to an email distribution list (in the future) Isinglass will only use your email for that purpose. Isinglass will never contact you requesting bank or card details unless you arrange this in advance. When you place an order online, your details are stored by the companies who manage our shopping cart (www.romancart.com) or payment systems (PayPal). Isinglass do not retain your financial details. If you write to us then your letter is kept as a record of the order. The only use we make of your address is to print an address label to improve delivery. Any details sent via email will be stored by an email provider (presently IONOS ) If you wish your details to be deleted at any time, please let me know,
thank you for your custom.
Copyright Thatcham Create 2020